It seems like madness that in most companies, functional departments such as finance, IT, sales and operations can be rigidly separated with their own targets, KPIs and systems.
They need to focus on their own specific function but they are essentially just pieces of a complicated jigsaw which cannot exist without the other teams and some form of effective collaboration.
This has additional complexities when you consider the role of third parties in this operational mix, particularly those concerning financial and payment processes and operations.
ANNOUNCEMENT: Businesses at risk of missing salary payments given final chance to meet new security requirements
From BACS Press Office | Originally posted on – 09 June 2016
ROBOTS ARE NOT TAKING OVER— Anish Kapoor, CEO AccessPay ‘Doing more with less‘ is a catchy phrase which is being bandied about a lot in this economy. For it to work, companies need to act strategically and ultimately think more along the lines of ‘doing more, by manually doing less’.
By this, we mean less pointless, mundane, labour-intensive tasks that an automated system can do quicker, cheaper and with less chance of error than a human.
We’re not talking about the robots taking over. Businesses will never thrive without intelligent, creative, engaged staff, but those sort of employees don’t want to do boring work that software could do at the touch of the button.
If internal communications are handled properly and staff aren’t left to view automation as a threat to their livelihood and concerns are dealt with, staff can positively embrace software which will free them up for less thankless tasks and perhaps better customer interactions.